Q: Are you trading company or manufacturer ?
A:Yes, We are factory, all machine is made by ourself and we can provide customize service according to your requirement.
Q: How long is your delivery time?
A: Generally it is 1-3 days if the goods are in stock. or it is 3-7 days if the goods are not in stock, it is according to quantity.
Q:What about your warranty?
A:Our warranty is 1 year, all machine part can be replaced for free within 1year if broken(not including man made).
Q: What is your terms of payment?
A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment.
Q: Is there any installation direction after we received the machine?
A: Yes, we have a professional technical team and warm after service. We will solve any problem you meet during the installation and packing production in time.
Q: Is there any ensurance to guarantee my order from your company?
A: We are an onsite check factory from Alibaba, and the quality, delivery time, your payment are all ensured by Alibaba trade assurance.
The machine will have one year warranty. During the warranty year if any of the parts broken not by man-made. We will free charge to replace the new one to you . The warranty will begin after the machine send out we received the B/L
Pre-sale services:
1. Providing professional technical support.
2. Send the product catalog and instruction manual.
3. If you have any question PLS contact us online or send us email, we promise we will give you a reply at the first time!
4. Personal call or visit are warmly welcome.
Sale of services:
1. We promise honest and fair, it's our pleasure to serve you as your purchasing consultant.
2. We guarantee punctuality, quality and quantities strictly implement the terms of contract.
After-sales service:
1. Where to buy our products for 1 years warranty and life long maintenance.
2. 24-hours telephone service.
3. A large stock of components and parts, easily-worn parts.
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